Inspirigence Consulting – WhatsApp Business Platform
Last updated: June 10, 2025

This Privacy Policy governs your use of our Service—both via our website at https://inspirigence.tech/ (and any subpages) and our WhatsApp Business integration. By visiting our site or messaging us on WhatsApp, you agree to the terms below.

1. Who We Are & Where to Find Us
Company: Inspirigence Consulting
Website: https://inspirigence.tech/
Email: privacy@inspirigence.tech
Address: Mabella, Av. Tadla, Rabat 10160

2. Information We Collect
WhatsApp Profile & Contact Data

Phone number, profile name/photo (as set in WhatsApp).

Device metadata (model, OS version, locale).

Conversation Content

Text, images, documents, audio, and video you send.

Our automated replies, notifications, and message templates.

Usage & Technical Data

Timestamps, delivery/read receipts, IP address.

API request logs and error reports.

Voluntary Details

Any extra information you share (e.g., email, order numbers, feedback).

3. How We Use Your Data
Service Delivery & Support. Fulfill your requests, answer questions, send confirmations, and updates.

Personalization. Tailor messages, remember preferences, and improve your experience.
Analytics & Improvement. Monitor performance, debug issues, and optimize workflows.

Marketing (Opt-In). With your explicit consent, send promotions, surveys, or product news.

Compliance & Security. Prevent fraud, enforce our policies, and comply with legal requirements.

4. Legal Basis for Processing
Consent. You opt in by contacting us or accepting terms on our site.

Contract. Necessary to perform services you request (e.g., order confirmations).

Legitimate Interest. Improving Service quality, preventing abuse, and ensuring security.

5. Data Sharing & Disclosure
We never sell or rent your data. We may share it:

With Service Providers. (Hosting, analytics, CRM) under strict confidentiality.

With Meta/WhatsApp. As required to operate the WhatsApp Business API.

To Comply with the Law. If mandated by law or to protect rights and safety.
With Your Consent. For any other purposes, you explicitly approve.

6. Data Retention
Chats & Logs. Retained up to 12 months to support ongoing inquiries and audits.

Aggregated Data. Anonymized metrics may be kept indefinitely to improve the Service.

Deletion Requests. You can request data removal at any time.

7. Security Measures
We use industry-standard safeguards—including encryption at rest/in transit, access controls, and regular security audits—to protect your data. However, no system is 100% secure; please avoid sending highly sensitive personal information.

8. Your Rights & Choices
Depending on your jurisdiction, you may have rights to:

Access the data we hold about you.

Correct inaccuracies.

Delete or restrict processing.

Object to certain uses.

Port your data to another provider.
To exercise these rights, email us at privacy@inspirigence.tech.

You may also reply “STOP” in WhatsApp to opt out of future non-transactional messages (unless you’ve specifically requested them).

9. Children’s Privacy
Our Service is not directed to children under 16. We do not knowingly collect data from minors. If you believe we hold such data, please contact us for prompt removal.

10. Changes to This Policy
We may update this policy periodically. We will revise the “Last updated” date above and, for major changes, post a notice on our website.